Terms of sale

Terms of purchase melilot.no
(updated September 2024)

The parties

The seller is Melilot AS, Wergelandsgate 2, 2080 Eidsvoll / post@melilot.no / tel: 90542835, org. No. 930 670 502 and is hereinafter referred to as the seller/the seller.

Buyer is the consumer who places the order, and is hereinafter referred to as the buyer/purchaser.

Price

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

The payment

The seller may require payment for the item from the time it is shipped from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.

Payment methods are Paypal, Vipps or Stripe. The amount is deducted when the order is placed by the buyer.

Delivery

The item is considered delivered when the buyer has received it. Digital products are automatically delivered upon payment. Items that are to be sent by post are sent within 7 days + postage.

If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

The risk of the item

The risk for the goods passes to the buyer when he, or the buyer's representative, has received the goods in accordance with clause 6.

Right of withdrawal

There is no right of withdrawal on digital products and courses.

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from the start of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday or public holiday, the period is extended to the nearest working day.

The cancellation period is considered to have been met if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be made in writing (cancellation form, email or letter).

The withdrawal period begins to run:

  • When purchasing individual items, the cancellation period will run from the day after the item(s) are received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of multiple deliveries, the cancellation period will run from the day after the last delivery is received.

Defect in the product

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will claim the defect. The buyer has always claimed in good time if this occurs within 2 weeks of the defect being discovered or should have been discovered.

If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price , choose between correction and replacement , demand a price reduction , demand the agreement be terminated and/or demand compensation from the seller. Complaints to the seller must be made in writing.

Correction or resubmission

The buyer can choose between demanding the defect be rectified or delivery of equivalent goods. The seller may, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Rectification or replacement shall be carried out within a reasonable time. The seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in their defective and contractual condition. If special reasons justify it, the price reduction may instead be set equal to the significance of the defect for the buyer.

Raising

If the goods are not corrected or replaced, the buyer may also cancel the purchase when the defect is not insignificant.

Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority is available by telephone at 23 400 600 or www.forbrukertilsynet.no .

The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr .